Urgent care


Urgent care

Urgent Care Centres

There are nine Urgent Care Centres (UCCs) across North West London, open 24/7 every day of the year.

UCCs are for minor illnesses and injuries that are urgent but not life threatening.

They are often located at a hospital and you can just walk in. You do not need an appointment.

UCCs are staffed by GPs and nurses with specialist skills in urgent care. UCCs are for patients whose conditions are urgent enough that they cannot wait for a GP appointment, but who do not need emergency treatment at A&E.

Adults and children can use UCCs for:

  • Sprains and strains of ankles, wrists and knees
  • Minor burns (small area)
  • Cuts, including those that need stitches
  • Infections that GPs commonly treat (e.g. sore throats and earache)
  • Minor broken bones such as toes, fingers and collarbone
  • X-rays where needed

If your condition gets worse, the doctors and nurses at the UCC will quickly get you to the best place for your care. The UCC may also refer you back to your GP for an appointment if that is best for you.

If you’re unsure whether an Urgent Care Centre will be right for you call NHS 111 for advice before you go.

Click here to view a map of 24/7 urgent care centres in North West London.


Accident & Emergency (A&E)

Accident & Emergency (A&E)

Accident & Emergency (A&E)

A&E departments are open 24/7 for serious injuries and illnesses. Please use A&E wisely so its doctors and nurses can focus on people with the most serious health needs. 

Immediate help for less serious problems is also available from NHS 111, local pharmacies and urgent care centres.

A&E is for major, life-threatening illnesses and injuries, which can include:

  • Loss of consciousness
  • Persistent, severe chest pain
  • Breathing difficulties and choking
  • Severe bleeding that cannot be stopped
  • Having fits
  • Badly broken bones


It is normal to be extra concerned with getting the right care if a child becomes unwell. For minor illnesses and injuries GPs and urgent care centres can treat children.

You should take your child to A&E if they:

  • Becomes feverish or lethargic, and you’ve tried given them paracetamol or ibuprofen
  • Are breathing unnaturally fast, unnaturally slowly, or is struggling to breathe at all
  • Are experiencing severe abdominal pain
  • Have a cut or graze that won’t stop bleeding
  • Have a cut that is big or severe
  • Are unable to use one of their limbs
  • Have swallowed a dangerous substance (e.g. adult medication or poison)