NWLCCG_Right_Care_Website_Refresh_Lorna.jpg
NWLCCG_Right_Care_Website_Refresh_Melissa.jpg
NWLCCG_Right_Care_Website_Refresh_Sanjay.jpg
NWLCCG_Right_Care_Website_Refresh_GP2.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
BG_Blue.jpg
NWLCCG_Right_Care_Website_Refresh_Lorna.jpg
NWLCCG_Right_Care_Website_Refresh_Generic.jpg
NWLCCG_Right_Care_Website_Refresh_Melissa.jpg
NWLCCG_Right_Care_Website_Refresh_Cheril.jpg
NWLCCG_Right_Care_Website_Refresh_Generic.jpg
NWLCCG_Right_Care_Website_Refresh_Lorna.jpg

Getting help


SCROLL DOWN

Getting help


Click on an icon or keep scrolling down for more information

Find a local NHS service

 

Visit NHS Choices to find your nearest hospitals, pharmacies, GP surgeries, dentists, opticians, support for carers and walk-in centres, plus health condition information. Click on the icon.

 

NHS 111


If you’re not sure which NHS service you need, call 111. An adviser will ask you questions to assess your symptoms and then give you the advice you need, or direct you straightaway to the best service for you in your area.

 

Ask your pharmacist


Pharmacists are expert in many aspects of healthcare and can offer advice on a wide range of long-term conditions and common illnesses such as coughs, colds and stomach upsets. You don’t need an appointment and many have private consultation areas, so they are a good first port of call. Your pharmacist will say if you need further medical attention.

 

See your family doctor


GPs assess, treat and manage a whole range of health problems. They also provide health education, give vaccinations and carry out simple surgical procedures. Your GP will arrange a referral to a hospital specialist should you need it.

 

Visit an urgent care service


Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (infections, vomiting and stomach aches) and it can't wait until your GP surgery is open. These urgent care services are often managed by nurses and some also have doctors. You don't need an appointment and they are open outside office hours.

 

Accident and Emergency


A&E departments provide vital care for life-threatening emergencies, such as loss of consciousness, suspected heart attacks, breathing difficulties, or severe bleeding that cannot be stopped. If you’re not sure it’s an emergency, call 111 for advice.

 

24/7 A&E and Urgent Care Centres (UCCs)


A map and contact details for all 24/7 A&E departments and UCCs. 

 

Mental health


One in four people will experience mental illness in any year. If that’s you, there is help available. Mental illness is treatable and, with appropriate support and treatment, people do recover.

 

Stop smoking services


One in two smokers will die from a smoking-related-disease, half before the age of 70. Stopping smoking is important to improve your health and wellbeing.

 
NWLCCG_Right_Care_Website_Refresh_Melissa.jpg

Getting help


Getting help


NHS 111

Unwell? Unsure? Need advice?

The NHS 111 telephone line is open 24 hours a day, 7 days a week, 365 days a year. It’s completely free of charge to call to help you choose the right care.

You should call NHS 111:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

When you call 111, you will speak to an adviser from the NHS 111 team. The team has trained advisers, nurses, paramedics and GPs who can help you. They will ask questions to find out what help you need, then transfer you through to the next point of contact if applicable.

You will be advised as to whether you ought to attend A&E, and, if necessary, an ambulance can be booked for you over the phone. If your complaint is less urgent, you may instead be referred to an out-of-hours doctor, an Urgent Care Centre a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

You may even be given self care advice that can be followed without leaving the house.

 
NWLCCG_Right_Care_Website_Refresh_Sanjay.jpg

Getting help


Getting help


Pharmacy

Your local pharmacist is highly trained and can provide a professional, confidential service, free of charge with no need to book or wait.

Many pharmacies now have private consulting rooms and they are a good choice for help with minor health problems. 

You do not need an appointment to see your pharmacist. 

They can offer advice, suggest medicines or treatments, dispose of old medication and review your current medication plan.

You can see a pharmacist for all sorts of common ailments including coughs, colds, cystitis, skin conditions, aches and pains, and upset stomachs.

Most pharmacists also offer emergency contraception, needle exchange, methadone and needle exchange supervision, pregnancy tests, chlamydia screening and treatment, flu vaccines and services to help you quit smoking. 

You can buy a range of medication for minor health problems for less than the cost of a prescription. The current charge for prescription medication is £8.05 per item. Details of who is exempt from prescription charges is available here.

Find your nearest pharmacy on www.nhs.uk or call 111.

 

 
NWLCCG_Right_Care_Website_Refresh_GP2.jpg

Getting help


Getting help


GP services

General Practice is your gateway to the NHS and the best option for many routine health problems. You can often see a General Practitioner (GP) the same day, particularly for children. Call your practice to check how their urgent appointments system works.

GPs have access to your medical records so they can see all your health needs. When you see your GP they can:

  • Provide advice on physical and mental health problems
  • Provide diagnosis and treatment for a range of conditions
  • Help you with long-term care
  • rrange referrals to hospital specialists and community based services when necessary

Between 6.30pm and 8.00am on weekdays, and all day at weekends and on bank holidays, it is known as 'out-of-hours' for GPs. You can still contact your surgery during these times, but they might redirect you to an out-of-hours service.

Typically, out-of-hours cover might include:

  • GPs working in A&E departments
  • GPs working in minor injuries units (MIUs)
  • Walk-in centres staffed with qualified healthcare professionals
  • Healthcare professionals (not your GP) making home visits if an assessment shows it is needed
  • If possible, ambulance services moving patients to places where they can be seen by a doctor or nurse rather than healthcare professionals having to make home visits

It is very important to be registered with a GP. Unlike with your local pharmacist, you must make an appointment to see a GP, and you can only book one if you are registered.

There will often be several GP surgeries covering your area. You can register with whichever you like as long as they are currently accepting new patients. You can find a GP practice near you on the NHS Choices service finder.

If you’re uncertain about whether you need to see a GP, you can call 111 at no charge. Over-the-phone experts will ask you some questions then advise you on the right care option. They can also refer you to a specialist hospital and community treatment if you need it.

Click here for more information on registering with a GP.


Keep scrolling down for more info

 

Evening & weekend GP services

Click on the links below to find out how to get an evening or weekend appointment with a GP or practice nurse in your area:

Brent
Ealing
Hammersmith and Fulham
Harrow
Hillingdon
Hounslow
Kensington and Chelsea

Westminster

 

 

BG_Blue.jpg

Brent


Brent


Brent

If you call for an appointment and are unable to see a GP or nurses within 48 hours, you will now be offered an appointment at another practice offering extended hours. Currently these additional appointments are available at GP practices in Harlesden, Kilburn, Kingsbury, Willesden and Wembley from Monday to Friday, until 9pm in the evening and on Saturday from 9am to 3pm.

We are have extended the weekend service to both Saturday and Sunday at several of our hubs, offering appointments from 9am to 3pm on both days and bank holidays. The Brent hubs are detailed below:

 

Harness Hub
(two sites)

 

Harness – Northern Hub
Wembley Health Centre
116 Chaplin Road
Wembley
Middlesex, HA0 4UZ
Open:
Mon to Fri 6pm-9pm
Sat 9am-3pm

 

 

 

Harness – Southern hub
Harness Harlesden Practice
Hilltop Primary Care Centre
150 Hilltop Avenue
Harlesden, NW10 8RY
Open:
Mon to Fri 6pm-9pm
Sat 9am-3pm

 

 

 

Kilburn Hub
(two sites)

 

Kilburn Park Medical Centre
12 Cambridge Gardens
London, NW6 5AY
Open:
Mon to Wed 6pm-9pm

 

 

 

 

 

Staverton Surgery
51 Staverton Road
London, NW2 5HA

Open:
Thurs 6pm – 9pm
Fri  6pm – 9pm
Sat 9am-3pm
Sun 9am-3pm

 

 

 

 

Kingsbury and Willesden Hub
(two sites)

 

The Welford Centre
113 Chalkhill Road
Wembley Park, HA9 9FX
Open:
Mon to Fri 6pm-9pm
Sat 9am-3pm
Sun 9am-3pm

 

 

 

 

Burnley Practice
Willesden Centre for Health and Care
Robson Avenue
London, NW10 3RY
Open:
Mon to Fri 6pm-9pm
Sat 9am-3pm
Sun 9am-3pm

 

 

Wembley Hub

 

Sudbury Primary Care Centre
Watford Road
Wembley
Middlesex, HA0 3HG
Open:
Mon to Fri 6pm-9pm
Sat 9am-3pm
Sun 9am-3pm

 
BG_Blue.jpg

Ealing


Ealing


Weekend Opening in Ealing

From November through to April, there are at least 3 GP practices open across Ealing on Saturday morning (9am to 1pm) and Sunday afternoon (1pm to 5pm). If you or your child are unwell at the weekend, call NHS 111 and if the trained advisors think you should see a GP urgently, they will give you the details of the practice nearest to you that is open so you can make an appointment.

Using the service will not affect your registration at your own GP practice. If you are not registered with a practice, you can still call 111 and you will be directed to the right service for your need.

 
BG_Blue.jpg

Hammersmith and Fulham


Hammersmith and Fulham


Hammersmith and Fulham

Seven day GP access

Patients in Hammersmith and Fulham are now able to access GP services 7 days a week, thanks to a new service launched by NHS Hammersmith and Fulham Clinical Commissioning Group (CCG).

The service provides an alternative to A&E for people who need access to routine care at the weekend. Patients can see a GP and it is hoped that this will help free up A&E departments for those with life threatening illnesses or injuries.

Three practices across the borough are offering the service in the evenings during the week, as well as on Saturdays and Sundays. Patients do not have to be registered with the practice, and using the service will not affect their registration with their own GP.

The practices that offer the service are:

 

Brook Green Medical Centre
Bute Gardens
London, W6 7EG

Opening Times:
Mon – Fri: 18:30 – 20:00
Saturday: 09:00 – 15:30
Sunday:  09:00 – 15:30

 


 

 

Cassidy Medical Centre
651a Fulham Road
Fulham
London, SW6 5PX

Opening Times:
Mon - Fri: 18:30 – 20:00
Saturday: 09:00 – 15:00
Sunday: 09:00 – 15:00

 

Parkview Practice
(Dr Canisius and Dr Hasan)

Parkview Centre for Health & Wellbeing
Cranston Court
56 Bloemfontein Road
Hammersmith
London, W12 7FG

Opening Times:
Mon – Fri 18:30 – 20:00
Saturday: 09:00 – 17:30
Sunday: 09:00 – 13:00

 

During your practice’s opening hours, you can call your GP and book an appointment at one of these sites on weekday evenings and at the weekend. You will be able to see a GP on a weekend for routine care such as a check-up, small wound care, cervical screening, contraception advice or vaccines.

You can call NHS 111 if you need medical help fast but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year and calls are free from landlines and mobiles. If you have an Urgent Care need outside of your GP opening hours, call NHS 111 who will determine how best to manage your need.

The service has been introduced as part of NHS Hammersmith and Fulham CCG’s Out of Hospital Strategy, which aims to bring care closer to home and into a local, more familiar environment for the benefit of the patients.

 
BG_Blue.jpg

Harrow


Harrow


Harrow

Two GP surgeries are opens on Saturdays and Sundays for patients living in Harrow. You can either walk in or book a same day appointment at any of these practices, and you don’t need to be registered there to use the service. Using the service will not affect your registration with your own GP.

The practices offering this service are:

 

Alexander Avenue Walk In Service
Alexandra Avenue, Harrow
Middlesex, HA2 9DX
Tel 020 8966 6300
Open:

Sat and Sun 8am-3.30pm

 

 

 

 

 

The Pinn Medical Centre
37 Love Lane, Pinner
Middlesex, HA5 3EE
Tel 020 8866 5766
Open:

Mon to Sun 8am – 8pm

 
BG_Blue.jpg

Hillingdon


Hillingdon


Hillingdon

General Practice across Hillingdon has been working hard to make it easier for you to get the help you need when you need it.

There are a number of practices in the borough offering their patients early morning and late evening appointments ranging from 7.30am to 8.30pm, and some that are open on Saturdays. Speak to your practice to find out if they offer this service.

 
BG_Blue.jpg

Hounslow


Hounslow


Hounslow

There are five GP surgeries open across Hounslow at the weekend. If you phone NHS 111 on Saturdays and Sundays and the advisor thinks you need to see a GP, they will give you the details of your nearest open GP practice so you can make an appointment.

 
BG_Blue.jpg

Kensington and Chelsea


Kensington and Chelsea


Kensington and Chelsea

There are a number of practices open on Saturdays and Sundays in Kensington and Chelsea. You can either walk in or book a same day appointment, and you do not need to be registered at one of these practices to use this service.

 

Knightsbridge Medical Centre
71-75 Pavilion Road
London, SW1X 0ET
Tel 020 8237 2600
Open 9am to 5pm





 

 

Barlby Surgery
Exmoor Street
London, W10 6DZ
Tel 020 8962 5100
Open 9am to 5pm

 

 

 

 

Earls Court Medical Centre
248 Earls Court Road
London, SW5 9AD
Tel 020 7835 1455
Open 9am to 5pm

 

 

 

Colville Health Centre
51 Kensington Park Road
London, W11 1PA
Tel 020 7221 4613
Open 9am to 5pm

 

 

 

Earls Court Health and Wellbeing Centre
2 Hogarth Rd, Earl’s Court
London, SW5 0PT
Tel 020 7341 0300
Open Saturdays only, 9am to 12noon

 
BG_Blue.jpg

Westminster


Westminster


Westminster

 

GP out of hours

Patients can now arrange appointments with a GP or practice nurse out of hours during the evening or the weekend. The practices that offer this are as follows:

The Connaught Square Practice
41 Connaught Square
London, W2 2HL

Opening Times
Mon - Fri: 18:30 - 20:00
Sat & Sun: 08:00 - 16:00

Pimlico Health at the Marven Surgery
46-50 Lupus Street
London, SW1V 3EB

Opening Times
Mon - Fri: 18:30 - 20:00
Sat & Sun: 10:00 - 18:00

Westbourne Green Surgery
Health at the Stowe
260 Harrow Road
London, W2 5ES

Opening Times
Mon - Fri: 18:30 - 20:00
Sat & Sun: 12:00 - 20:00

To book an evening or weekend appointment patients will need to call their own GP practice during opening hours. Walk-in appointments will not be available. Patients that need to book an urgent GP appointment when their practice is closed should continue to call NHS 111.

A nurse led Walk in Centre is also available:

Soho Square Walk in Centre
1 Frith Street
London, W1D 3HZ

View Map

Phone: 020 7534 6500

Opening times:
Mon - Fri: 8:00 -20:00
Sat & Sun: 10:00 - 20:00

You can also call NHS 111 24 hours a day, 7 days a week service if: 

  • You need medical help fast, but it’s not a 999 emergency
  • You think you may need to go to A&E or another NHS urgent care service
  • You don’t know who to call for medical help or you don’t have a GP to call
  • You require health information or reassurance about what to do next

In a life-threatening emergency, call 999. 

NWLCCG_Right_Care_Website_Refresh_Lorna.jpg

Getting help


Getting help


Urgent Care Centres

There are nine Urgent Care Centres (UCCs) across North West London, open 24/7 every day of the year.

UCCs are for minor illnesses and injuries that are urgent but not life threatening.

They are often located at a hospital and you can just walk in. You do not need an appointment.

UCCs are staffed by GPs and nurses with specialist skills in urgent care. UCCs are for patients whose conditions are urgent enough that they cannot wait for a GP appointment, but who do not need emergency treatment at A&E.

Adults and children can use UCCs for:

  • Sprains and strains of ankles, wrists and knees
  • Minor burns (small area)
  • Cuts, including those that need stitches
  • Infections that GPs commonly treat (e.g. sore throats and earache)
  • Minor broken bones such as toes, fingers and collarbone
  • X-rays where needed

If your condition gets worse, the doctors and nurses at the UCC will quickly get you to the best place for your care. The UCC may also refer you back to your GP for an appointment if that is best for you.

If you’re unsure whether an Urgent Care Centre will be right for you call NHS 111 for advice before you go.

Click here to view a map of 24/7 urgent care centres in North West London.

 
NWLCCG_Right_Care_Website_Refresh_Generic.jpg

Getting help


Getting help


A&E

A&E departments are open 24/7 for serious injuries and illnesses. Please use A&E wisely so its doctors and nurses can focus on people with the most serious health needs. 

Immediate help for less serious problems is also available from NHS 111, local pharmacies and urgent care centres.

A&E is for major, life-threatening illnesses and injuries, which can include:

  • Loss of consciousness
  • Persistent, severe chest pain
  • Breathing difficulties and choking
  • Severe bleeding that cannot be stopped
  • Having fits
  • Badly broken bones


Children

It is normal to be extra concerned with getting the right care if a child becomes unwell. For minor illnesses and injuries GPs and urgent care centres can treat children.

You should take your child to A&E if they:

  • Becomes feverish or lethargic, and you’ve tried given them paracetamol or ibuprofen
  • Are breathing unnaturally fast, unnaturally slowly, or is struggling to breathe at all
  • Are experiencing severe abdominal pain
  • Have a cut or graze that won’t stop bleeding
  • Have a cut that is big or severe
  • Are unable to use one of their limbs
  • Have swallowed a dangerous substance (e.g. adult medication or poison)
 
NWLCCG_Right_Care_Website_Refresh_Melissa.jpg

24/7 Services


24/7 Services


 

24/7 A&E and Urgent Care Centres (UCCs)

Map.jpg

Remember, NHS 111 is open 24/7 for telephone advice.

Click numbers below to view hospital websites:

Hillingdon Hospital
(UCC and A&E)

Pield Heath Road, Uxbridge,
Middlesex UB8 3NN

Northwick Park Hospital
(UCC and A&E)
Watford Road, Harrow,
Middlesex, HA1 3UJ

Ealing Hospital
(UCC and A&E)
Uxbridge Road, Southall,
Middlesex, UB1 3HW

West Middlesex Hospital
(UCC and A&E)
Twickenham Road, Isleworth,
Middlesex, TW7 6AF

Central Middlesex Hospital
(UCC only)

Acton Lane, London, NW10 7NS

Hammersmith Hospital
(UCC only)

150 Du Cane Road,
London, W12 0HS

Royal Free Hospital
(UCC and A&E)
Pond Street, London, NW3 2QG

St Mary's Hospital
(UCC and A&E)
Praed Street, Paddington,
London, W2 1NY

Chelsea & Westminster Hospital
(UCC and A&E)
369 Fulham Road, Paddington,
London, SW10 9NH

Charing Cross Hospital
(UCC and A&E)
Fulham Palace Road,
London, W6 8RF

Find out more about when to use UCCs and A&Es 

NWLCCG_Right_Care_Website_Refresh_Cheril.jpg

Getting help


Getting help


Mental health

One in four people will experience mental illness in any year. If that’s you, there is help available. Mental illness is treatable and, with appropriate support and treatment, people do recover.

There are many different kinds of mental illness. You can find out more about different mental illnesses on mental health charity Mind’s website.

You should make an appointment to see your GP if you think you have a mental illness.

Mental health services are free on the NHS, but you will usually need a referral from your GP to access them. There are some mental health services that will allow people to refer themselves for help. This commonly includes services for drug and alcohol problems, as well as some psychological therapy services.

Your GP will assess your circumstances and offer appropriate advice or treatment. They can also refer you to a psychological therapy service or a specialist mental health service for further advice or treatment.

These services may be provided by your GP surgery, a large local health centre, a specialist mental health clinic, or hospital. The treatment may be provided on a one-to-one basis or in a group with others with similar difficulties, and therapy sometimes also involves partners and families.

More information on mental health services can be found on the NHS Choices website.


Out of hours mental health services

If you or someone you know experiences a mental health crisis during our out-of hours periods, there is help available. See below for contact details in your area:

Ealing, Hammersmith and Fulham and Hounslow residents
If you need out of hours support (5pm-9am Monday to Friday, Saturdays, Sundays and bank holidays), please call the 24 hour support line on 0300 1234 244.

For more information, visit the West London Mental Health NHS Trust website.

Brent, Harrow, Hillingdon, Kensington and Chelsea, and Westminster residents
The out of hours Urgent Advice Line can be contacted on 0800 0234 650 (5pm-9am Monday to Friday, and on Saturdays, Sundays and bank holidays).

For more information, visit the Central and North West London Mental Health NHS Trust website.

 
NWLCCG_Right_Care_Website_Refresh_Generic.jpg

Getting help


Getting help


Stop smoking service

One in two smokers will die from a smoking-related-disease, half before the age of 70. Stopping smoking is important to improve your health and wellbeing.

Smoking doesn’t just affect you. It has a big impact on the other members of your household. For example, children living with smokers have three times the risk of getting lung cancer in later life compared with children who live with non-smokers, and double the risk of chest conditions including pneumonia, croup (swollen airways in the lungs) and bronchitis.

The NHS Stop Smoking Service is a national network of advisers with special training to support you in kicking the habit. The service also helps you access the appropriate treatments, such as Champix (varenicline), Zyban (bupropion), or nicotine patches.